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Sitel is looking for passionate customer service associates who can live and breathe our core values. We'll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email.Apply Now
Talk tech? Then let's talk. We are looking for Technical Support Representatives to provide world-class customer service, troubleshooting and tech support for a well-known global tech enterprise. As a Technical Support Representative, you will answer customer questions - via the phone, email and chat - about products, services and accessories.Apply Now
Ensure that calls are handled professionally. Provide direction and guidance to guarantee the consistent achievement of key performance metrics. Achieve, measure, report, and communicate metric goal attainment for the assigned team. Ensure accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service agents. Coach, mentor and develop agent team for skills expansion and promotional opportunities. Perform other duties as assigned.Apply Now